INTERNAL REGULATION
MR. CUSTOMERS:
Due to the current situation caused by COVID19, the company's management has established internal regulations, in order to adopt the maximum security conditions for customers and staff. And following current legislation.
Also in the de-escalation process, we have reduced some services in order to provide an appropriate service to the circumstances.
RULES TO BE FULFILLED BY CUSTOMERS AND STAFF:
1.- Customers must WAIT TO BE SERVED and / or accommodated, keeping their distance at the marked positions or on the sidewalk of the establishment (especially in phase 1).
The USE OF A MASK is MANDATORY, being able to take it off only to eat or drink.
We have to clean and disinfect the table and chairs, so the service may be affected in time, PLEASE BE PATIENT.
2.- Hydroalcolic solution will be dispensed to customers before the service, and at the arrival service points to the establishment. There will be pedal bins in strategic locations. For the cigarette butts, an ashtray will be provided at the request of the client, it is forbidden to throw any waste or cigarette butts on the ground.
3.- Clients CANNOT MOVE FURNITURE FROM THE RESTAURANT, AND THEY WILL KEEP THE MANDATORY SOCIAL DISTANCE.
USE OF THE BATHROOM WILL BE ONLY IN CASE OF EXTREME NEED AND ACCESS RESTRICTED TO ONE PERSON. (ONLY TWO IF IT IS A MINOR OR DUE TO DISABILITY)
4.- All items of common use are prohibited: Letters, Salt, Oil, Newspaper, Magazines, Toothpick Holders, Card Holders, Napkin Holders, Sugar and saccharin service ...
5.- Orders will be made to the waiter at the table
They can claim through the advisor that will be collected once the account is paid. And that will be delivered to a single person responsible for it at the time of sitting at the table.
(Make responsible use of it)
6.- Payment will be made at the table or at the customer reception, if it is take away food
(Avoid paying in cash) and depending on the service, you will be asked to pay as soon as the service is finished, depending on the workload and always for an improvement in its quality.
Paella deposits will continue to be made only in cash. AND RETURNING THE CONTAINER WITHIN THREE DAYS.
7.- We have exposed our letter in view of the client, or on the WEBSITE or it will be communicated by our staff.
8 .- WE HAVE A TERRACE FOOD SERVICE RESTRICTED TO FEW RESERVATIONS AT THE MOMENT, AND SNACKS ONLY AT THE INDICATED TIMES. (ASK AS WE ARE COUPLING TO THIS NEW SITUATION AND PENDING POSSIBLE MODIFICATIONS)